The e-government program launched by the Jordanian government is yet to gain traction among people, according to country’s ICT Minister Majd Shweikeh.
While the government began 122 e-government services in the first phase of service automation in 2015-2016, a few people have been using them so far, Shweikeh said.
The lack of promotion and complicated procedures associated with some services led to limited use of e-government services, Shweikeh said while addressing a meeting of IT heads of public agencies on the e-government program, Jordanian news agency Petra reported.
Shweikeh, who is also minister of public sector development, said awareness campaigns and making the use of some services mandatory, such as paying traffic tickets electronically, can make the services popular.
Shweikeh pointed out that the government plans to increase the number of e-government services to 350 by 2019. E-services currently available include vocational license renewal, certificates of non-convection, vehicle license renewal and traffic ticket payments.
They also include services at the Social Security Corporation and the departments of customs and income tax.
The e-government program can save time and efforts and enhance transparency, Jordanian Prime Minister Hani Al-Mulki said while addressing the meet, which was aimed at sharing expertise and innovative thoughts to develop e-government services and come up with recommendations and applicable appropriate
Jordan’s e-government program aims at ensuring a feedback mechanism from the citizen (service customer) to the government (service provider), enhance citizens’ ability to receive customized and personalized services, shorten delivery time for services and enhance access to information.
For businesses, the government mainly focuses on offering government e-commerce and e-procurement initiatives, opening communication between the public and private sectors and providing cost savings and lower transaction costs.
The program also aims to integrate databases and networking websites, launch tools to support horizontal services (like electronic payments, online auctions, customer relationship management and geographic information) and help realize efficiency gains.